Privacy Policy

We collect information you provide directly to us. This includes:

• Name — so we know who we're speaking with.
• Business name — to understand your shop and market.
• Email address — for correspondence and service-related communications.
• Phone number — for calls, texts, and follow-up (see SMS section below).
• Website URL — to audit your existing online presence, if provided.
• Budget range and services of interest — to prepare an appropriate recommendation.
• Message content — any additional context you share in your inquiry.

We also collect limited technical data automatically when you visit our site, including your IP address, browser type, pages visited, and time on site — primarily through basic analytics tools (see Cookies section).

We use the information we collect to:

• Respond to your inquiry and provide the services you request.
• Send you relevant follow-up communications, proposals, or updates about your engagement.
• Notify you about new services, features, or offers relevant to your business — only if you haven't opted out.
• Fulfill our contractual obligations to you as a client.
• Improve our website, services, and processes.
• Comply with applicable legal requirements.

We will never contact you for purposes unrelated to your inquiry or our services.

If you provide your phone number through our contact form or any other means, you understand that Ember Reach may contact you via SMS to follow up on your inquiry, provide service updates, or send relevant information about your account.

Message frequency may vary. Standard message and data rates may apply depending on your carrier plan.

To opt out at any time: Reply STOP to any text message from us. You will be immediately removed from our SMS list. For help, reply HELP or contact us at info@emberreach.agency.

Providing your phone number is voluntary. Opting out of SMS will not affect your access to any services we provide.

Our website uses cookies and similar tracking technologies to understand how visitors interact with the site. We use basic, privacy-respecting analytics tools to track aggregate metrics such as page views, traffic sources, and session duration.

We do not use advertising cookies, retargeting pixels, or invasive tracking. No personally identifiable information is collected through cookies.

You can disable cookies in your browser settings at any time. Doing so will not meaningfully affect your experience on this website.

We do not sell, rent, or trade your personal information to any third party — ever.

We may share your information only in the following limited circumstances:

• Service providers: Trusted tools we use to operate our business (e.g., CRM software, email platforms, scheduling tools) that are contractually bound to protect your data and use it solely to provide services on our behalf.
• Legal compliance: If required by law, court order, or governmental authority, we may disclose information as necessary.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity, subject to the same privacy protections.

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

If you are a former client or a prospect who never converted, we typically retain your contact information for up to 3 years unless you request earlier deletion.

You can request deletion of your data at any time by emailing info@emberreach.agency. We will honor deletion requests within 30 days except where retention is required by law.

Depending on your location, you may have specific rights regarding your personal data. These include:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal data (subject to legal retention obligations).
• Right to opt out: Opt out of marketing communications at any time by emailing us or replying STOP to any SMS.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to non-discrimination: Exercising your privacy rights will not result in different pricing or service levels.

To exercise any of these rights, contact us at info@emberreach.agency. We will respond within 30 days. For GDPR requests, we will respond within the required 30-day statutory window.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe your interaction with us is no longer secure, please contact us immediately at info@emberreach.agency.

Our services are intended for adults operating businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page will always reflect the most recent revision.

For material changes, we will make reasonable efforts to notify active clients directly. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us: